The Quickcare Clinics Limited, a private limited liability company incorporated under the laws of the Federal Republic of Nigeria, with Registration (RC) Number 1406074 (hereinafter referred to as “QUICKCARE, “We”, “Us” “Our” ) is committed to protecting Users (“You”, “Your”) privacy and ensuring they have a positive experience on Our website, //www.quickcareng.com/ (hereinafter referred to as ‘‘Website”).
INFORMATION CRI COLLECTS
When Users send a request to evaluate the product(s), request information about QUICKCARE products and services using the contact forms, Users may provide Us with their personal data such as name, email address, and company name. QUICKCARE does not collect any additional personal data unless Users provide it voluntarily using the fields in the contact forms.
QUICKCARE may also collect Your personal data when You take part in surveys, contests or register to participate in special offers.
QUICKCARE may collect non-personal or anonymous data such as duration of Users visit, the pages visited, browser type, device type, country, city, referral site where Users are coming from (if any), etc when Users use the Website. This is not a full or comprehensive list of anonymous data QUICKCARE may collect. The anonymous data We collect is based on the features and abilities of the third-party analytics software that We use. In this case, QUICKCARE shall collect only such information that does not allow us to identify the User; this type of information is used only for statistical work. The better We understand your needs, the faster You will find the required information on Our Website.
Regardless of how your data is collected, all of the Users information is only used internally and will not be shared with other third parties
THIRD PARTY ANALYTICS SOFTWARE
FACEBOOK AUDIENCES AND GOOGLE ADWORDS AUDIENCES
QUICKCARE uses advertising functionality of Facebook (pixels) that is added to Our Web site’s pages and allows Us to send data about visitors’ actions performed on Our Website. By means of pixels, Facebook creates custom audiences of people who visit specific pages or set of pages and/or make a conversion.
QUICKCARE do not transfer or disclose any personally identifiable information to Facebook.
By means of Google Analytics, We may create custom audiences of people who visit a particular page or set of pages or/and make any conversion on Our Website. We use Display Advertising Remarketing by Google AdWords to show specific and relevant ads to the created audiences. QUICKCARE does not transfer or disclose any personally identifiable information to Google. Users may adjust the settings of the ads they want or do not want to see on the Website, using this website https://www.google.com/settings/u/0/ads/authenticated
ORDERS AND INFORMATION CONNECTED TO ORDERS
QUICKCARE shall use third-party e-commerce provider (the “Provider”) for processing Users orders and payments. All the payment documents such as receipts, invoices, payment confirmation are sent to Users by this provider. When submitting Your order, Users may provide some personal information such as name, email address, postal address, telephone number, and company name. When Users payment orders are processed through credit/debit card, the credentials of the credit/debit card are provided.
After payment is processed, We shall receive part of Users personal data, such as name, email address, company name, telephone number, and Order ID assigned to Your purchase. We shall receive the information to send the relevant license/login information, the download link to the software product and your credentials to log in to the Clients Area and Support Center. QUICKCARE does not receive and/or collect the payment data (the credentials of Your credit card or some other payment information) belonging to the User.
According to the information from the Provider, it has confirmed its status of accredited Level 1 Service Provider, following a comprehensive auditing process performed by GRSee Consulting an independent Quality Security Assessor (QSA). PCI-DSS is the worldwide information security standard set by the Payment Card Industry Security Standards Council, to ensure full security of sensitive data and protection against risks of credit card fraud.
HOW QUICKCARE USES INFORMATION
QUICKCARE may use the personal data collected from Users and the product used or evaluate with the following purposes:
- to provide Users with the links to the relevant version of the product(s) and login details to Clients Area and Support Center;
- to send the supporting and learning materials corresponding to the product(s) to the Users’ to use or to evaluate;
- during the evaluation period, We may send to the Users, the information about the product’s features, documentation, samples, support services, licenses, and other corresponding information;
- to inform Users about new releases of the product(s) and services;
- to inform Users about any changes to the product(s) and services usage terms and conditions
- to inform Users about new products;
- to provide Users with the technical and non-technical support;
- to get User feedback on the product(s) and services they use or evaluate to improve the quality and adjust the roadmap;
- to get Users’ feedback on the documentation and the quality of the work of technical support team;
- to inform Users about special offers that are relevant to the product(s) they use or evaluate;
- to get a testimonial or a case study that will be published on QUICKCARE’s website and social media accounts. The contents of the published material will be discussed with Users prior to the publication;
- to reply to User’s feedback that they may leave after the use or evaluation of the product(s); and
- to inform Users about the expiration of the support/updates subscription (both by phone and email).
QUICKCARE shall store Users’ personal data only for the period of time required to provide Users with the relevant information and check whether they are entitled to get paid technical support, such that when Users give Us the consent to process their personal data, We will store it according to Users consent and/or till Users withdraw their consent.
When Users get QUICKCARE’s product for evaluation or purchase a license from We, Users may occasionally receive promotional emails. Users interests are considered in the specific products and in most cases, these emails contain relevant information about special offers, contests, new products and services, updated products and services that Users show interest in. QUICKCARE shall send this information by direct emails, or via third party email service providers.
At any time, Users may stop receiving marketing and promotional information by clicking “Unsubscribe” at the bottom of each email or sending Us a direct request to firstname.lastname@example.org to unsubscribe from further promotional emails.
Users shall miss information relating to news and updates when they unsubscribe from receiving QUICKCARE’s promotional emails. When promotional emails include information about product updates, you may miss news about these updates. Nevertheless, Users will be able to visit QUICKCARE’s blog or login to the Clients Area to get the relevant information. If You purchase a license for our product(s) and unsubscribe from promotional emails, You will get notifications about your support/updates period expiration and We will not consider this type of emails promotional but for information purposes.
RETENTION AND DELETION OF USERS DATA
QUICKCARE shall store personal information of Users and customers evaluation to enable Us to send new updates and news about the products they obtained. In addition, We need this personal data to have reasons to provide official paid technical support that is available only in case if a client has an active support subscription. Nevertheless, You have the right to request the deletion of Your personal information and QUICKCARE confirms that the data will be deleted within thirty (30) days of making such request. To make such a request, please contact us at email@example.com
LINKS TO OTHER WEBSITES
QUICKCARE reserves the right to disclose Users personal data in the following cases:
- in accordance with requirements of the legislation, for example, in connection with demands from governmental authorities, legal and contractual disputes;
The data entered on this Website is automatically encrypted using SSL (Sockets Layer Protocol). SSL is the industry standard for transferring sensitive data over the internet.
In order to protect Users data from fraud, leakage, and damage, QUICKCARE takes a number of technical and organizational security measures. As technological progress rises, We improve these measures.
HOW TO CONTACT US