Numbers: Why knowing the count matters

@@great start with a relevant quote, followed by shoddy work done in haste, with only bullshit typed over hurriedly. “When you have mastered numbers, you will in fact no longer be reading numbers, any more than you read words when reading books You will be reading meanings.” ~ W. E. B. Du Bois. What is …

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7 steps to nirvana in appointment management

A patient’s encounter lifecycle starts when an appointment is booked and typically it ends when the encounter is complete and they checkout of the clinic. Today, clinics have automated and smart calendars in place to manage this entire lifecycle. The most common stages of this lifecycle would start with an appointment being Scheduled and then …

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Why 3 is the magic number when setting Appointment Reminders.

Automated appointment reminders are emails or sms or phone calls send beforehand to remind the Patient of an upcoming appointment. By sending automated appointment reminders for a patient’s upcoming appointments, you are helping to ensure your patient’s health stays at the top of their mind. But there are also other important aspects that these reminders …

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3 inside tips to maximize Resource Utilization

What is a Appointment Resource? A Resource with respect to a clinic can be classified as assets that can be drawn/utilized by the clinic in order to function effectively. In a dermatology clinic, a resource can be the clinic staff, the different rooms available at your disposal like consultation rooms, procedure rooms, etc., or even …

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3 Ways to supercharge your Waiting Room

‘First impression is often the last impression’  – surely you have heard that one before. For your practise, that makes your “Waiting Room” the first touch point, the first impression before your Patients. Let us see the basic challenges faced while managing a Waiting room and how we can overcome them with the help of …

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0-Touch No Show Management

Every Clinic that you can think of will have this on their schedule – Appointments that are marked as a NO SHOW. So what is a NO SHOW – Appointment is booked but the patient fails to turn up and this can be for many unforeseen reasons. This is something unavoidable and if you do …

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